At Aroga, we always go the 'extra mile' for our clients and customers. Once you purchase a product at Aroga, our Customer Service experience extends far beyond the purchase of the product. We continue to service, support, and even train clients on every single device we sell. Customer service, support, and satisfaction is important to us because we realize that the products we sell are indeliably linked to our customers' quality of life.
"My first contact was with the Vancouver office of Aroga who patiently listened to the computer illiterate ancient express his intent in lay language. They promptly tied me in to the Edmonton office with Diane (aka Patch) who provided me with outstanding service and patient understanding. By the way I love the Edmonton web site - makes you feel like your with a family."
-Jim H, St Albert, AB
"Your patience and understanding and calm encouraging tone was a refreshing ordeal for me and I just wanted to let you know how very much I appreciate it."
-Jocelynn, Vancouver, BC
"On behalf of senior management at APSEA, John McConnel and I wish to thank you for the support that you provided for the Teacher Education program that is co-sponsored by APSEA and Mount Saint Vincent University. The loan of assistive technology (totaling more than $40,000 in value) that you authorized on behalf of Aroga ensured that the teachers in the assistive technology course had the best possible introduction to assistive technology for students who are blind or visually impaired ... Aroga has always been very responsive to APSEA's needs, but this was beyond the call of duty. Thanks again."
-Richard Thompson, Director, Resource and Assessment Services, APSEA
"I would like to drop a line and let you know that one of your employees, Ryan Fleury, has been an exceptional help for me over the last year or so. I am a full time and long time JAWS user and lately purchased a PACMate, the Hand Guide, and a few other devices from your company. Whenever I have a question or concern, I can alwasys count on Ryan to reply promptly with an answer.
I told him I should send him flowers for the amount of time he helped me out, but humble and polite as he is, he said there is no need. So, perhaps you can let him know how much your customers appreciate him."
-Veronika K, Manitoba
"Rick in the Service Department of Aroga Technical Services in Vancouver, BC was particularly helpful, although I found anyone who answered the phone there to be upbeat and cheerful. Imagine my surprise to immediately reach a person on the other end of the phone and he had such a great 'can do' attitude. Rick genuinely sounded like he enjoyed his job. Rick figured out the problem and said the part was on the way by courier.
Then just like he said, the new part arrived the next day by courier, no fuss, no muss and NO COST! It has been a long time since I have seen that kind of performance, and at such a busy time of year, so I just had to tell you about my positive experience and how pleased I am to have such a great product and super service."
-Carl C, Victoria BC
"Just a note to say "Thank you!" for your attention to my order and taking the time needed to walk me through the installation of TALKS. It's service like you provided that makes me proud to be a client of Aroga. I have in the past, and will in the future recommend Aroga to people I speak with."
"I would personally like to thank Aroga and especially Ryan for his help troubleshooting a major JAWS problem that I had with my daughter's computer. His help went beyond what I could have ever expected and I am very appreciate. In addition it has truly reaffirmed my confidence in Aroga as well. When I called him at his home in the evening he helped me get it working on my daughter's computer. My daughter was so happy -- you can not imagine.
Of course I thanked Ryan but it seemed the thank you was not really enough for such sincere, patient, and very competent service - so I wanted to let you as an organization know how his service has truly increased and reaffirmed my confidence in Aroga and made a young 13 year old girl so very happy."
"Thanks a million for your quick repair of the device we sent you last week. Your patience while I tried to explain the nature of the problem on the phone was much appreciated. Thanks, as well, for your speedy return of the device. It works better than it ever did which makes it easier for the owner to operate it effectively."
-Darlene, Brooks AB
"Thank you Steve and Rick for your kindness and help."
-Thelma B, Vancouver BC
"I am one happy camper today! I want to thank you and your people for expediting this deal for me Steve! There is a right and a wrong way to build customer loyalty and I must say that you handled my situation the right way Sir!"
- Keith G
"Just a quite note to let you know the light bulbs arrived today, my husband successfully installed them in my CCTV and I am really happy! Thanks so much for your fast and helpful service."